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ZS

Position: Technical Support Associate

Experience: 0 - 2 Year

Qualification: BS/BE

Location: Pune

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. 


TECHNICAL SUPPORT ASSOCIATE

We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 9000 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.


What You’ll Do 

  • Provide support for Laptops, printers, and basic MS teams phone support.
  • Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools.
  • Technical Support tools / OS Imaging: VNC, VPN / SCCM
  • Handling MS team’s telephony related issues
  • Troubleshooting domain connectivity and outlook related issues
  • MacBook configuration, support.
  • Support for mobile devices - android and iOS, proficiency in MDM tool
  • Installing and support for printers, VC equipment’s, zoom equipment’s, board room setup.
  • Web conferencing applications support – zoom, skype, WebEx, MS Teams
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Level 1 troubleshooting for LAN, wireless connectivity.
  • Supporting the roll-out of new applications and software’s.
  • Setting up new user accounts and profiles and dealing with password issues.
  • Handling File server and file share access and related issues.
  • Troubleshooting ZS Application related issues.
  • Provide support for data center maintenance activity.
  • Monitoring email alerts and work with other teams to solve the problems.
  • Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
  • Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment’s inventories.
  • Rapidly establishing a good working relationship with users, vendors, and other professionals.
  • Flexible with work timings and shifts.
  • Travel as needed by projects.


What You’ll Bring  

  • BS/BE with record of high academic achievement.
  • A+ certification or Microsoft Certified Systems Administrator
  • Eagerness to contribute in a team-oriented environment
  • Ability to work methodically and analytically in a quantitative problem-solving environment.
  • Excellent leadership, communication, and organizational skills
  • Strong customer service skills

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