At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This role provides processing support and expertise to internal/external customers and business partners. Utilizes a wide variety of systems and media channels to investigate and resolve inquiries.

Investigates, processes, or provides quality support of requests in support of customers and internal/external business partners performed under minimal supervision using documented procedures. Assists subject matter expert or leadership in other activities of moderate complexity, requiring independent judgment.

Key Responsibilities

• Processes business related functions including Agent Change and Commissions Inquiries received via WSR (Web Service Requests) and Emails, in accordance with internal and external business requirement guidelines.
• Performs moderate to complex processes, (includes Agent Change, Commissions Inquiries, Rejected Detail, Book of Business Sales, etc) that may require analysis and interpretation of rules, rates, state specific-guidelines, and/or standard operating procedures.
• Apply knowledge, training, and experience to interpret procedures and make fundamental processing decisions.
• Demonstrates mastery of the standards and procedures.
• May be required to investigate and resolve moderate to complex requests.
• Manages personal daily work condition based on business unit needs.
• Meets all performance and quality standards
• Reviews and investigates issues related to policies and/or systems
• Use knowledge to identify research, and report system and/or policy issues.
• Identifies trends and root cause analysis to identify skill and service gaps.
• Interacts with employees, leadership, business partners and customers
• Interacts in written form with internal and external business partners.
• Participates in and assists with process improvement and solutioning meetings which may include internal and external business partners.
• Communicates moderate to complex information with guidance and direction.
• May assist with creating and maintaining documentation and owns and escalates any process improvements or suggestions to guidelines and procedures.

Knowledge/Skills/Abilities/Experience

• Bachelor’s degree
• Basic knowledge of MS Office and Insurance
• Analytical approach
• Ability to assist leadership in achieving business unit objectives
• Attention to detail, time management skills and exceptional initiative & follow up skills
• Ability to prioritize, multitask and work independently
• Positive and professional demeanor

Primary Skills

Consumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented, Stakeholder Relationship Management

Disclaimer: As an online platform, we have tried our best to provide authentic details; however, we do not guarantee the authenticity of the above-mentioned details. Kindly cross-check with the organization before proceed. Kindly note that we never ask for money from job seekers, so be aware of fraud.