Job description

• Role: SD Administrator
• Shifts: Rotational - 24*7 ( 5 days WFO )
• Mode: Work From Office

Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Deal with and resolve helpdesk requests
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
• Open to working in a 24x7 environment with rotating shifts and rotating weeks off

Note: Carry a Govt Id Proof & Updated Resume along.

Time and Venue

19th November, 10.00 AM - 12.00 PM

Wipro Technologies, Plot No.31 MIDC, Hinjawadi Phase 2 Rd, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057

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